GOV004 – Privacy Notice

Dr Shona Biggart Aesthetics

Version: 1.0
Effective date: August 2026
Review date: August 2027

 

Introduction

Dr Shona Biggart Aesthetics is committed to protecting your personal information and respecting your privacy.

This Privacy Notice explains how your personal information is collected, used, stored and shared when you use the clinic’s services.

 

Data Controller

Dr Shona Biggart Aesthetics is the data controller for the personal information collected in connection with your care.

Email: hello@drshonabiggart.co.uk

 

Information collected

The clinic may collect:

• Name

• Date of birth

• Address

• Telephone number

• Email address

• Medical history

• Medication history

• Allergy information

• Treatment records

• Clinical photographs (where appropriate)

• Payment information

 

How your information is collected

Information may be collected through:

• Consultation forms

• Face-to-face consultations

• The ANS booking and clinical records system

• Email correspondence

• Telephone calls

• WhatsApp messages

• Instagram direct messages

• Website enquiry forms

 

Why your information is collected

Your information is used to:

• Assess your suitability for treatment

• Provide safe medical care

• Maintain accurate clinical records

• Arrange and manage appointments

• Process payments

• Meet legal and professional obligations

 

Clinical records

Clinical records are maintained securely using the ANS clinical records system.

 

Payments

Payments may be processed using:

• Stripe

• SumUp

The clinic does not store your full payment card details.

 

Communications

Patients may contact the clinic by:

• Email

• Telephone

• WhatsApp

• Instagram direct message

Please note that social media and messaging platforms should not be used for urgent medical concerns or emergencies.

 

Website

The clinic website is hosted by IONOS.

Information submitted through the website may be used to respond to enquiries or arrange appointments.

 

Sharing your information

Your information will only be shared where necessary:

• With your consent

• Where required by law

• Where necessary to protect your health or safety

The clinic does not sell your personal information to third parties.

 

Clinical photographs

Clinical photographs form part of your confidential medical record.

Separate written consent will always be obtained before any image is used for teaching, marketing or social media.

You may withdraw consent for marketing images at any time. This will not affect your clinical care.

 

Data security

Reasonable technical and organisational measures are in place to protect your personal information from unauthorised access, loss or misuse.

Access to patient records is restricted to Dr Shona Biggart.

 

Retention

Clinical records are retained in accordance with legal and professional requirements before being securely destroyed.

 

Your rights

You have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request restriction of processing where appropriate

• Lodge a complaint with the Information Commissioner’s Office (ICO)

 

Contact

If you have any questions regarding this Privacy Notice, please contact:

hello@drshonabiggart.co.uk

 

Document control

Version: 1.0

Approved by: Dr Shona Biggart

Review date: August 2027